Last Updated: 27 October 2024
Thank you for visiting our Ravenshell Website ("the Site"). Your privacy is important to us, and this Privacy Policy outlines how Matrix Enterprises Limited ("we," "our," or "us") collects, uses, and protects your personal information. This policy applies to all users of our Site, and we strive to comply with applicable privacy regulations in the EU, US, and other jurisdictions.

1. Information We Collect

We collect the following types of information to provide our services and improve your experience:

Personal Information:
  • Identity and Contact Information: Name, email address, phone number, mailing address.
  • Financial Data: Payment details such as credit card information, if applicable.
  • Technical Information: IP address, browser type, device identifiers, operating system, and login data.
Usage Data:
This includes information about how you interact with our Site, such as pages viewed, time spent, and links clicked.
Cookies and Tracking Technologies: We use cookies and other similar technologies to collect information about your browsing activities, which helps us improve our Site and provide targeted content. See our Cookie Policy for more details.

 

2. How We Use Your Information

We process your information for the following purposes:
  • Service Delivery: To provide, operate, and maintain our Site and services.
  • Communication: To respond to your inquiries, provide customer support, and send you important updates.
  • Personalization: To tailor our content and services to your preferences. - Analytics: To analyze usage patterns and improve our Site's performance.
  • Marketing: With your consent, we may send you promotional content based on your preferences.
  • Legal Compliance: To meet legal obligations and protect our rights and interests.

 

3. Legal Basis for Processing (EU/EEA Users)

For users in the European Economic Area (EEA), we rely on the following legal bases:

  • Consent: For certain uses of personal information, we rely on your consent.
  • Contractual Necessity: To fulfill a contract with you or take steps at your request.
  • Legitimate Interests: Where we process data for purposes in our legitimate interests, balanced against your rights.
  • Legal Obligations: Where processing is necessary for compliance with a legal obligation.

4. Sharing and Disclosure of Information

We may share your information under certain circumstances:
  • Service Providers: We may share your data with third-party providers who perform services on our behalf (e.g., payment processing, data analysis).
  • Legal Obligations: We may disclose your data to comply with legal requirements, enforce our terms, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the relevant third parties.

5. Your Privacy Rights

For EEA/UK Residents:
  • Under the General Data Protection Regulation (“GDPR”), you have the following rights regarding your personal information:
  • Right of Access: You may request access to your personal data.
  • Right to Rectification: You may request that we correct inaccurate data.
  • Right to Erasure: You may request that we delete your data.
  • Right to Restrict Processing: You may request limitations on how we use your data.
  • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Right to Object: You may object to our processing based on legitimate interests.
For California Residents:
Under the California Consumer Privacy Act PA and California Privacy Rights Act, California residents have the right to:
  • Know the categories and specific pieces of personal information we collect.
  • Request Deletion of your personal information.
  • Opt-Out of Sale/Sharing of personal information (if applicable).
  • Non-Discrimination for exercising any of your privacy rights. To exercise any of these rights, please contact us at our Contact Information.

 

6. Security Measures

We use technical and organizational measures to safeguard your personal information. However, no online data transmission or storage method is 100% secure. We encourage you to use caution when sharing sensitive information.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.